Select recent Process Optimisation achievements

The following are a selection of the Process Optimisation initiatives I have progressed in recent times using standard approaches backed up with sound operations engineering principles.

Director, Regional CDD Risk Manager, Europe & Americas, Standard Chartered Bank

Role:

2019 - 2023

• Re-engineered, socialized, and change managed the KYC regular review process to address long standing overdue KYC reviews exceeding the global risk threshold (overdue KYC reviews subsequently reducing from >35% to sustained below 5%)

• Designed, socialized, and change managed the risk control & monitoring process to replace the multiple KYC booking location records per client with a single KYC profile covering all booking locations

• Designed, socialized, and implemented the operating model for booking locations to have control over the overdue KYC profiles to mitigate regulator audit findings and risk of mandated moving of KYC operations in-country in Germany

• Justified and unwound past initiative to combine client groups into a single KYC refresh which had resulted in increased overdue KYC reviews

• Created operational control regime for KYC operations to be maintained within risk control thresholds

• Designed, socialized, and change managed the implementation of a more focused business restrictions regime aligned to business corridors to minimize unnecessary business and client impact

• Justified change in QC approach to root cause analysis at time of failure leading to more effective solutioning and reducing repeated errors. Approach implemented.

• Designed, socialized, and change managed the control and management framework for overdue KYC regular reviews