My resume summary
The last 15 years has been all about executing major change in banking operating models for large multi-national banks. The scope has covered country, regional and global level operating model change.
Standard Chartered Bank
Jun 2016 - Dec 2023
Director, Regional CDD Risk Manager, Europe & Americas
Jan 2019 - Dec 2023
A first line of defence team leader role (1LOD) covering CDD risk and process ownership for Europe & Americas. Continued contribution to the global operating model in capability design, platform deployment risk mitigation, and risk & control.
Head of Business Architecture & Process Reengineering
Sept 2017 - Dec 2018
Business Architecture leadership role to support the transformation of the client life-cycle operating model alongside the deployment of a new platform. Covered the benefits case and approvals, and the operating model design for the initial releases. Family related reason for moving to the next role in the UK.
Head of CDD Business Architecture & Process Engineering
Jun 2016 - Sept 2017
A new role creating a business architecture and process reengineering practice for CDD within Corporate and Institutional Banking. Covered capability designs and the assessment of whether to continue with an in-house build for the client life-cycle operating model, or move to a commercially available off-the-shelf solution. Role subsequently expanded from CDD to cover the end-to-end client life-cycle.
Hong Kong & Shanghai Banking Corporation
Jun 2014 - Dec 2016
Regional Business Process Reengineering Lead
A new role establishing a process re-engineering practice in the Global Banking & Markets Middle Office for Asia. Role involved capability improvement ahead of the global platform deployment including detailed design across the end-to-end KYC process.
eaConsulting Group
Oct 2012 - Apr 2014
Principal Consultant and General Manager Singapore
Completed an organisation-wide review of the Operations and Technology landscape for a major Singapore-based regional bank, project initiation for a global insurance company’s fair-conduct regulatory compliance programme, and pro-bono business architecture design for a social media payments start-up.
Australia and New Zealand Banking Group
Senior Manager Business Transformation
An operations programme management role based in Singapore leading the business process programme for ANZ’s major expansion into Asia. Covered a significant number of projects including local bank subsidiarization, new core platform, new AML platform, operating plans for major franchise scale-up, new mobile banking start-up, and synergy realisation from RBS Asia businesses purchase.
To obtain a copy of my CV please contact me via LinkedIn.
My operating engineering skills
My technical skills covers a wide range and are the basis of ability to make a difference to operating model performance and change programme delivery.
In the most recent 5-year period, operational risk, risk & control and target operating model improvement skills have come to the fore.
In the prior 10 years, business architecture, process reengineering and business process management (including operational risk) roles were the focus.
Project management has remained a focus from the mid-1990 but has been more business focussed than IT focussed.
Managing change requires extensive use of soft-skills to bring all the stakeholders along the journey and achieve the end-goal. The soft-skills diagram shows the skills I have found it important to utilize in my experience.
About me
After working in Australasia and Asia for most of my career to date I now live in London with my wife.
We have a shared interest in nature, particularly the plight of wildlife, photography, and travel. This is a picture of me from a visit to Svalbard a few years ago - very cold, but a travelling highlight even if we didn’t see any polar bears, reindeer or the Northern Lights. We will have to go back again.
My sporting interests cover football, rugby, and athletics - the latter from what I did in my youth. I try to keep up a good level of fitness.
My intellectual interest is in systems and technology. I love understanding how things work.
I have included a few photographs below to bring a more personal side to this website. I hope you enjoy them!
Vieng, our bear sponsorship in Laos.
Now passed away but at least it was from natural causes.
Arctic fox in Svalbard.
Spring in Japan.
Beautiful Yunnan.
Engagement
If you would like to explore whether I can assist with an operating model change programme, or improving your operational performance, please feel free to connect with me on LinkedIn and we can set up a conversation.
My availability will generally be shown on LinkedIn however I work in change and LinkedIn will not show if I am coming available in a few months time.
I am flexible on contract types recognizing the need for employers to employ change resources in a flexible manner. I am mobile within some limits.