5 years of direct ‘hands-on’ experience as subject matter expert in KYC operations:

• ‘Go-to’ subject matter specialist for the front and middle office on CDD and the client life-cycle

• Covering advice on policy, process, system, and procedures

• KYC process owner for UK and oversight of Europe and US KYC process owners

• Monitoring and agreeing of residual risk scores

• Liaison point with regional and central 2LOD financial crime risk owners on complex policy/risk issues and feedback loop into continuous improvement and gap closure of policy and procedures

• End to end process monitor including long overdue cases, manual trigger reviews, sanctions submissions, paper case rectification, CST/QIA rectification, deferral rectification, other exception resolution, quality thematic reviews

• Reporting to regional and Group risk management forums & committees

• Escalation point for financial crime risk issues and treatment plans

• Contribution and leading on regional and global KYC projects as prioritized by region/group

• Internal and external audit contact point on policy and procedures

• Interface point on CDD execution teams in middle and back office to ensure process compliance discipline and adherence to quality standards.